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For coronavirus information for the UCLA community, please visit the Ashe Center website and UCLA’s information page.

UCLA Recreation

Please see the following FAQ page for the most up-to-date information. If you have additional questions not included in our FAQ, email us at info@recreation.ucla.edu and we will be happy to assist you.

*To verify your email address on file is up-to-date, please log in and view your profile in our web portal or email us to verify your email address.

FAQ

Recreation Membership

Q: My membership has expired during the closure, can I reactivate or cancel my membership?

Beginning October 1, 2021, all prepaid membership* (and locker if applicable) will automatically be reinstated and extended for the length of time left at the time of our closure (March 16th, 2020). Extensions will not apply for members who have already received their prorated refunds.   

If you do not want the extension, you can request to cancel to receive a prorated refund. Please fill out the Cancellation Form. The option to keep your membership and locker on hold is no longer available.   

Cancellation Form: https://uclacampuslife.formstack.com/workflows/cancellation  

*For memberships and lockers paid for via payroll deduction, all payroll deductions have been canceled. No action is needed. Members can purchase a membership utilizing payroll deduction starting October 1.

Q: How can I update my Recreation profile?

  • Members are unable to edit their own Recreation profiles.  Please email info@recreation.ucla.edu with any updates you’d like to make to your profile, and specify what information should be added and removed.  

  • UCLA Students must also update their contact information through the Registrar’s office. UCLA Employees must update their contact information through UCPATH.  Our Recreation system gets information from both UCLA Registrar and UCPATH.   

Payroll Deduction

Q: What happens to my Payroll Deduction during the closure?

All payroll deductions have been cancelled effective our closure date, March 16, 2020. No action is necessary to cancel. Payroll deduction will be an available payment option starting Fall 2021 when Recreation implements our long-term membership.

Q: What do I do if I believe fees have been deducted since the closure?

Please note, the March payroll deduction covered the use of Recreation facilities for February. Therefore, the last deduction should be February 28th (for monthly deductions) or March 18th (for biweekly deductions).

Review your pay stub in UCPath. Under the description "UCLA Fitness Recreation Fees" you should see a blank column as no deductions are being taken. The year-to-date column will show the total deductions taken from January through March 2020.

If you still see monthly deductions on your pay stub, please email our Member Services Team with a copy of your pay stub so we can assist you.

Lockers

Q: How can I schedule a locker retrieval pick up?

To retrieve your locker belongings, please contact the specific facility to make arrangements: 

JWC- fitwell@recreation.ucla.edu

SCRC- scrc@recreation.ucla.edu

SAC & North Pool- info@recreation.ucla.edu

KREC: krec@recreation.ucla.edu  

Q: What happens to my items if I cancel my locker rental service?

If you cancel your locker rental service, please pick up your belongings as soon as possible (see question above for details). If you are not able to come to campus, you may coordinate another person to pick up your belongings. UCLA Recreation is not able to mail any items.

Q: Can I keep my locker?

We will do our best to ensure you can keep the same locker you had when we closed in March 2020.

For instructions: COMING SOON

New lockers will be available for sale this Fall. Please check back for a specific date.

Recreation Facilities

Q: Which Recreation facilities are open?

Please visit https://recreation.ucla.edu/returntorec to see the hours of operation and policies of the open Recreation facilities.

Q: When will Recreation spaces open for event rentals? Can I request a reservation now for a future event?

At this time, Recreation is not taking any space reservation requests, as we do not have a definitive opening date for any of our facilities. We will open our online reservation system when we are able to open facilities and have procedures in place to ensure all events abide by guidelines set forth by the LA County Department of Public Health and the UC Office of the President.

Summer 2021 Eligibility + Classes

Q: Who is eligible for Return to Rec Membership and in person classes?

  • Beginning on Monday, July 19, household adults can purchase the Return to Rec membership and get access to the same facility Bookings as the primary member. The affiliated member must have an active Return to Rec membership for their household adult to be eligible. This is a quarterly prorated membership that expires 9/30/21 for all members. Online purchases only.

  • We are continuing eligibility for registered UCLA undergraduate and graduate* students, extension students, graduate residents, UCLA faculty, staff, and emeriti/retirees. 

  • There are no additional costs for Summer session enrolled UCLA undergraduate and graduate* students who are paying Recreation service fees through tuition.

  •  *Self-supporting graduate degree programs , which do not pay the Recreation service fee through tuition, are eligible for a Summer Virtual Fitness Pass at no cost. All other programs and classes will cost the fee listed on the website. Please email info@recreation.ucla.edu to get access to register and receive more information on how to obtain a free Virtual Fitness Pass.

Q: Who is eligible for the virtual classes in Summer 2021? Why are there fees for classes?

Current UCLA students, faculty, staff, and all community affiliates who had a Recreation membership at the beginning of 2020 are eligible for virtual programs, passes and classes.

There are no additional costs for Summer session enrolled UCLA undergraduate and graduate* students who are paying Recreation service fees through tuition.

Faculty, staff and Recreation members will notice a fee to register in all programs and classes. Since UCLA students support Recreation facilities through mandatory fees paid by their tuition, and since Los Angeles County and the campus have not approved the Recreation facilities to reopen yet, most enrolled students are being offered virtual programming for the fall and winter quarters with no additional fees. It has always been our philosophy that no one should pay less than a current student, so we are charging faculty, staff and unenrolled students reduced participation fees for our virtual programming.

* Self-supporting graduate degree programs , which do not pay the Recreation service fee through tuition, are eligible for a Summer Virtual Fitness Pass at no cost. All other programs and classes will cost the fee listed on the website. Please email info@recreation.ucla.edu to get access to register and receive more information on how to obtain a free Virtual Fitness Pass.

Q: How do I access my virtual class?

After you purchase the class, you will receive a confirmation email with an attachment. Please open up the attached PDF to have access to the zoom link, password, and any other relevant class information. Please do not share this unique link with anyone, as it may forfeit your spot in the program.

If you did not receive the confirmation email, please check your spam folder, make sure you have marked info@recreation.ucla.edu as a safe sender, and confirm your email address on file is correct. To review your email address on file, follow the instructions below:

  1. Visit our registration website at: https://secure.recreation.ucla.edu/

  2. Click "Log In" near the top-right corner

    • UCLA Faculty/Staff/Student: Use the button “Click here to log in with UCLA logon” to access your account.

    • Community Affiliate: Log in using the username and password you previously set.

  3. Once you have signed in, click on your username in the upper right-hand corner, and select “profile”.

  4. Scroll down to review your profile details.

If your email address is incorrect, email info@recreation.ucla.edu so we can update your profile and resend your confirmation email.

Q: What do I do when I see the error message “Active membership required” when purchasing a class?

Recreation is offering classes for current UCLA students, faculty, staff, and Recreation members. Please check to ensure you meet the above criteria to be eligible for this offering. If you believe you are eligible and are not able to purchase a desired class or see an incorrect pricing please contact our Service Team info@recreation.ucla.edu to assist.

Fitness Passes + Personal Fitness Training

Q: What programs will be offered during Summer 2021? Will they be virtual or in-person?

We are offering both in person and virtual programs and this Summer Quarter. Classes include fitness passes, dance, youth camps, cooking classes, martial arts classes and more.

For class descriptions and registration information, please visit our online store.

Q: How do I access the Virtual Fitness Pass classes?

Once you register for the Virtual Fitness Pass, you have access to the quarterly schedule which includes live links.

Zoom Classes: The zoom login info and meeting link are located on the schedule. For your convenience, the meeting link is also "linked" on the schedule. Simply click and enter the password.

Instagram (IG) LIVE Classes: Please visit on a mobile device using the handle @uclarec. At the time of the LIVE class, the profile image will light up in a purple/pink with the words LIVE. Click on the profile image to enter the class. To view Instagram on your desktop, please login to your personal account: https://www.instagram.com/uclarec/

Facebook (FB) LIVE Classes: Please visit on a mobile or desktop device using the handle @uclarec. At the time of the LIVE class, under video, there will be the words LIVE in red. You can also see LIVE videos at the top of the profile page feed. www.facebook.com/uclarec

Return to Rec Summer Membership

Learn more about Return to Rec and updates: Return to Rec

What are the cancellation policies for Bookings and how do I cancel my Booking? 

  • Bookings that cannot be attended must be canceled no later than 60 minutes prior to the start time. Failure to cancel your Booking may result in a membership suspension.

To cancel your booking, please follow the instructions below:

  • Log into your account: https://secure.recreation.ucla.edu/
  • In the top right corner, click on your username and then “Profile”
  • Find Bookings in the left column, and cancel your desired Booking

 

What payment methods are accepted?  

Online payments (credit card, debit card) are accepted. No purchases can be made in person. No refunds are available. 

How do I make a group reservation? Is the Return to Rec Membership required?

Group and facility reservations do not require a Return to Rec membership and must be requested through our Reservation system.

What safety measures will UCLA Recreation staff be following for in person Bookings? 

  • Face masks are required for all staff; those in closer contact with also have a face shield 
  • Facilities have reduced capacities
  • Most facility hours and booking times have been staggered to allow for sanitation of equipment.
  • Recreation staff are following University required COVID testing guidelines and some partake in the vaccine program

Can I bring my dependent, household adult, and guest to the facility?