Member Services

Additional Member Services

UC Reciprocity

UC Reciprocity is a partnership between all University of California Campus Recreation departments that allows all UC students, faculty, and staff who have an active Campus Recreation membership to utilize recreation facilities across all UC campuses. 

Summer Quarter Access: UC students not enrolled in Summer Session can purchase Rec membership at the student rate ($60/quarter) with proof of active UC status. 

Registration Process

1. Create a UCLA Recreation profile and check in at the Front Desk of the desired facility
2. Front Desk staff verifies eligibility (see access requirements below)
3. Register for the “UC Reciprocity” Membership online. Select duration: 7 Days
4. Download the UCLA Rec App for member barcode to scan into eligible facilities (Apple App, Android App)

Membership and Facility Access Requirements

Facility access requirements vary from campus to campus. However, at minimum, the following will be required to activate your reciprocity membership:

• Present current UC ID card or other valid picture ID
• Present proof of current enrollment or employment (for example, a class schedule, paid tuition bill, employment offer letter, UCPATH screenshot, or recent paycheck)
• An active Campus Recreation membership at your home institution may also be required
• Guest agrees to abide by all facility policies, participant expectations, posted regulations, and verbal instructions of UCLA Recreation staff
• Equipment rentals and program/class participation are not available to short-term visitors
• Access to KREC requires current graduate student or faculty/staff status
• Access to BFIT requires current undergraduate student status
• UCLA Recreation reserves the right to refuse entry to any individual

UCLA Recreation Membership Fees

• Short-term access (up to 7 days): FREE
  • Available to current UC students and active UC employees with verification 
  • Access available for 7 consecutive days, and cannot be transferred
  • Student must have Rec access at their home university to be eligible 
• Long-term access (7+ days)
  • UCLA Recreation Pricing
    • Current UC Students: $60/quarter
    • Current UC Faculty/Staff: $165/quarter or $55/1-month
  • Pricing is subject to each host school’s rates, and you may be eligible to purchase a membership at the UC affiliate rate
  • Note: membership durations exceeding 7 days may be subject to additional confirmation of student/employee status and current recreation membership

Contact the membership team at your host institution for full facility access requirements, or with any questions.

UC Berkeley

UC Davis: memberservices@campusrec.ucdavis.edu // (530) 754-5306

UC Irvine: camprec@uci.edu // (949) 824-5346

UC Los Angeles: info@recreation.ucla.edu // (310) 206-8373

UC Merced: recreation@ucmerced.edu // (209) 228-7732

UC Riverside: RecInfo@ucr.edu // (951) 827-5738

UC San Diego: recreation@ucsd.edu // (858) 534-3557

UC San Francisco: member.services@ucsf.edu

UC Santa Barbara: cashier@recreation.ucsb.edu // (805) 893-3738

UC Santa Cruz: campusrec@ucsc.edu // (831) 459-2531

Reminder: when you are visiting another UC campus, you are also representing your home institution. Be sure to abide by all host institution facility use and access policies.

Locker Rentals

Locker Policies

Pricing:

• $15/quarter
• $5/month on Payroll Deduction*

Lockers are available on a first-come, first-serve basis and are not guaranteed. An active Recreation membership is required to purchase and maintain a locker rental. The maximum locker rental duration is one quarter. 

*Please see UCLA Faculty/Staff section above for more information on enrolling in Recreation services using Payroll Deduction.

Locker Rental Request Process: 

1. Submit Locker Rental Request Form. 
2. The Sales Team will review requests in the order they were submitted within 3-5 business days. If approved, the Sales Team will assign you a locker and you will receive an email with instructions to purchase your locker ($15/quarter). 
3. Log into your Recreation account and submit online payment within 5 business days of locker assignment or you are subject to lose your locker rental. Due to a high volume of requests, we cannot guarantee your locker after the payment deadline. 

Locker Rental Purchase Instructions:  

1. Log in to your Recreation account 
2. On the left column, click on “Locker Assignment” 
3. Use the “Renew” button to purchase your locker for $15.00/quarter. Please select the correct quarter for your purchase and confirm the dates are accurate in your cart. 
4. Proceed through the checkout process  

IMPORTANT: You will see the locker number and combination once you are in the checkout screen. This information is not printed on the receipt, and cannot be emailed to you. If you ever need to retrieve this information in person, please stop by the facility front desk with your identification and the front desk staff will assist you. 

North Pool locker rooms have not yet reopened and therefore are not available for rental at this time. 

Guest Passes

UCLA Recreation believes in fostering and enhancing a sense of community on our campus. By creating community, we can achieve safer environments for all participants.    

Consistent with this vision, our intention when extending guest sponsorship privileges, is to give our eligible Recreation members the opportunity to share use and enjoyment of campus facilities with individuals with whom they have an established relationship.    

 Pricing   

• Adult Guest Pass – 1 Day: $15/day   
• Youth Guest Pass - 1 Day: $10/day   

 Sponsorship Eligibility 

• Current UCLA student who pay Wooden Fee via student fees  
• Current Recreation Member   
• Self-Sponsored UCLA Employee with proof of employment in UCPATH   
• Pre-Approved Luskin Conference Center and Guest House customers – must present official Guest Pass card   

 Instructions for Facility Access  

IMPORTANT: Sponsor must accompany the guest for facility access and at all times during visit.   

1. Sponsor purchases guest pass(es) 
2. Redeem Guest Pass at the front desk – Present Guest Pass PDF attached in purchased receipt  
3. All adult guests must present current photo ID (driver license, state ID, passport, rec ID, UCLA ID)  
4. Adult guests sign required Facility Waiver and Recreation Community Expectations upon arrival. Guardian must sign waiver on behalf of their dependents.   

Facility Access Details 

Age restrictions apply for Recreation facilities. Visit our Facilities Page for the full list of the current facility policies and hours of operation prior to purchase. 

• JWC, KREC, BFIT, Drake Stadium: Sponsors are limited to 2 adults (18+ years only) per sponsor per day 
• SCRC: Sponsors are limited to 2 adults (18+ years) and 4 youth (0-17 years, including infants) guests per family per day. For the shared benefit of all users, any additional guests will be considered a group event, and must be approved via the EMS Reservation and Rental portal.     

Terms and Conditions  

• Online purchases only.  It is both the sponsor and guest’s responsibility to review all facility hours and policies prior to purchasing guest passes.   
• Guest passes are non-refundable. Passes are valid for 6 months from the date of purchase.
• Guest not eligible to purchase locker rental(s), programs, classes and fitness passes or make Booking reservations.   
• UCLA students who do not have active access through Wooden fees are not eligible to self-sponsor or sponsor guests. Visit Member Service page for membership options.   

Guest Pass and Sponsorship Policy  

• Sponsoring individual must qualify via the eligibilities outlined above and must accompany the guest for facility access and at all times during visit.  
• Sponsoring individual understands that it is their responsibility to ensure guest(s) abide by our Recreation Community Expectations (updated as of 1/27/2023) at all times while in our venues.  If guest(s) engages in Prohibited Conduct or otherwise causes damage to our equipment or venues, the sponsoring individual may be held responsible.  We encourage you to carefully consider who you choose to sponsor. 
• Eligibility to sponsor additional guests will be permanently revoked if guest does not adhere to policies.   
• Guest agrees to adhere to all facility policies and Recreation Community Expectations (updated as of 1/27/2023), posted regulations and verbal instructions of UCLA Recreation Staff. If guest is removed from a facility, their access will be permanently revoked for all Recreation facilities.
• In the interest of the safety of all users, members are highly encouraged to refuse to sponsor individuals who are unknown to them and to report any such solicitations to Recreation staff. Person observed soliciting eligible users for guest sponsorship outside any recreation facility will be denied access to that facility.   
• Only UCLA Recreation Personal Fitness Trainers and Instructors may conduct training sessions and private lessons in any UCLA Recreation facility.    
• UCLA Recreation reserves the right to refuse guest entry to any individual.  

Membership Policies & Acknowledgements

General Facility Policies

• Principal memberships are for adults 18 years and older. Dependents (17 years or younger) may not be a principal member and can only obtain facility access through a family membership.
• Facility availability and Bookings are not guaranteed and do not qualify for membership refunds, discounts or extensions.   
• Personal water bottle is recommended. Beverages must be in a spill-proof, unbreakable, re-sealable container. No spitting. 
• Maintain personal hygiene as to not be disruptive to the environment. 
• Standing on or leaning over rails, fences, and other equipment is prohibited. 
• No photography or video recording unless approved by UCLA Rec management.
• Only UCLA Recreation Personal Fitness Trainers and Instructors may conduct training sessions and private lessons in any UCLA Recreation facility.   
• Be respectful of all equipment, patrons, and staff. 
• Follow all staff directions, participant expectations, and posted facility signage.

Entry Policies  

• Present current Rec Card, BruinCard, valid photo ID, or UCLA Rec smartphone app barcode for entry.  
• Users are responsible for personal belongings. Do not bring valuables. UCLA Recreation is not responsible for lost or stolen items. 
• Spaces must be used as intended. No loitering. 
• Any participant displaying symptoms of illness may be asked to leave the facility.  
• Failure to comply with policies and guidelines, facility signage, and staff instruction may result in removal from a facility, a membership suspension or membership revocation.  

Recreation Community Expectations 

UCLA Recreation believes it is essential that all people exercise their right to express their human and cultural identities. Consistent with this belief, our programs promote healthy lifestyles and the preservation of human dignity by fostering the spirit of fair play without bigotry, hatred, prejudice, or disrespect. We encourage you to join us in acknowledging and embracing these values. Review the UCLA Recreation Community Expectations (updated as of 1/27/2023) prior to accessing our facilities. 

Booking Policies  

Booking Instructions: 
1. Sign in to your Recreation Profile
2. Choose desired facility and available timeslot 

Booking Cancellations: 
1. Sign in to your Recreation Profile
2. Click on the three dots in the right corner of the booking. Select “Cancel Booking” 

Bookings open 72 hours in advance of each time slot. Bookings are not guaranteed. 

• Must be an eligible UCLA affiliate with an active student membership or Recreation membership to make a Booking. No guest or day passes are allowed. 
• Bookings are required to enter certain Recreation spaces unless enrolled in a Recreation in-person program or class.   
• Participants will be able to make a Booking starting 72 hours in advance, up until one hour prior to the Booking start time. By obtaining this membership a Booking is not guaranteed at any time. 
• Bookings that cannot be attended must be canceled no later than 60 minutes prior to the start time. Failure to cancel your Booking may result in a membership suspension and a loss of booking privileges. 
• In the event that UCLA Recreation cancels your Booking for any reason, you will not be issued a make-up Booking, membership extension, or any compensation. 
• Any Bookings suspected to be obtained by an automated bot will be canceled and may result in loss of booking privileges. 

AutoPay Terms & Conditions - Rec Membership and BHIP OnGoing

AutoPay Membership Terms  

• AutoPay requires a 3-month minimum commitment. 
• After three months, it is a month-to-month membership. Each month must be paid in full on the first business day of the month. 
• A valid credit card must be saved to Rec profile upon membership enrollment. It is the member's responsibility to keep the payment card up-to-date for upcoming payments.  APPLEPAY not accepted.
• No membership refunds, proration, discounts, or extensions for any facility and campus closures, including the annual winter closure. 

Autopay Declined Payments  

• Upon a failed payment/declined card, Member Services will email member to confirm immediate expiration of membership and facility access. Member must re-purchase desired membership to reactivate facility access.

AutoPay Cancellations

• Cancellations due by the 15th - It is the member’s responsibility to submit the Cancellation Request Form prior to the 15th of the preceding month to avoid being charged for the following month.
• Email and phone requests are not valid cancellation requests. Form must be submitted to initiate cancellation.
• AutoPay memberships require a 3-month minimum commitment. Each month must be paid in full on the first business day of the month.  Requests to cancel prior to 3-months will automatically result in a $30 cancellation fee to the saved card on profile.
• Membership holds are not available.  Member must submit a cancellation request and can re-enroll into membership as needed. 
• Refunds will not be provided for duplicate membership purchases. 
• All Memberships are non-refundable and discounts and extensions are not offered for any facility or campus closures. 
• If Recreation does not receive cancellation form, no cancellation will be processed.  Refunds will be processed to saved card on file.  For outdated/declined payment cards, Member services will contact customer via phone and email to collect new payment type. 
• 90 days after submitting the Cancellation form, the refund is void.
• It is the responsibility of the member to ensure their personal contact information is up to date with Recreation. Contact information includes: current email address and phone number. Recreation is not responsible for missed communications due to out-of-date contact information.  
• A refund up to 3 months of charges can only be considered for the following three exceptions.  The first three months of membership are NOT eligible for any refunds.
• Refunds requested due to claimed lack of knowledge or understanding of this agreement will not be honored.

1) Member has separated from employment with the University 
2) Member will be moving 50 miles or more from the facility (must provide documentation)
3) Member has a documented medical circumstance that will not allow them to use the facility. Must provide documentation to info@recreation.ucla.edu highlighting relevant dates for review.

Refund and Cancellation Policies 

Membership & Locker Refund Policies 

Recreation memberships are non-refundable; no exceptions. Credits are not available. Membership extensions, refunds, and discounts are not offered due to facility and campus closures (ie. observed holidays, health and cleaning requirements, inclement weather, and any unsafe conditions). Please note: Our membership fees are structured in consideration of the university winter closure. December hours are updated on each Facility Page when finalized.   

UCLA Recreation will follow University protocol, LADPH IHE guidelines, and Institute for Higher Education guidelines regarding closure dates, hours of operations, and in-person activity. Facility and campus closures may occur as needed and membership refunds, discounts, and extensions are not offered. Facility capacities are limited in certain facilities and areas, and availability is not guaranteed.

Refunds are not available for memberships purchased at a higher rate.  It the customer's responsibility to request for eligibility verification to receive a discounted rate membership.  The customer must confirm accurate pricing prior to purchasing. 

Recreation memberships longer than one-month can be considered for a prorated refund for one of the following reasons, require documentation, and are subject to a cancellation fee of $25:   

• Termination of employment  
• Transfer off-campus  
• Formal leave of absence and sabbaticals   
• Changes in medical condition resulting in physical limitations  

AutoPay Cancellation

See above AutoPay Terms & Conditions section for details.

Payroll Deduction Cancellation

Payroll Deduction is perpetual and will continue until canceled. Payroll Deduction must be canceled in writing via the Cancellation Request Form and timestamped by the 15th day of the month to cancel your deduction for the following month. Employees must cancel payroll deductions prior to going on temporary leave or ending appointment with UCLA, or you will automatically get additional charges (non-refundable) upon return to any UC location. 

Cancellation Request Form

Instructional Programs, Activity Passes, MAC, & PFT

Refunds are not offered if a class is canceled or missed due to unforeseen circumstances and campus closures, including inclement weather.  Credits are not available.

Make-ups may be offered through the 10th week of academic classes. No make-ups will be held during finals week.

Activity and Fitness Passes (GroupX In-Person, GroupX Virtual, BStrong, Martial Arts)  

There are no refunds for quarterly activity passes, no exceptions. On occasion, classes may be cancelled and Recreation will do their best to communicate changes to those who reserved a spot. Refunds and makeups are not available due to these cancellations or updates in class schedules. 

Marina Aquatic Center Refund Policy  

Refund requests received by Noon (PST) at least three business days prior to the first class meeting are eligible for a 90% refund.  There are no refunds or transfers after the 1st class meeting.  Due to the impacted nature and full waitlists on our courses, transfers cannot be accommodated for Marina Aquatic Center programs. If a course session (or partial session) is disrupted by unforeseen circumstances, including inclement weather, the MAC will offer a rescheduled group offering within the same quarter. Refunds will not be offered for partial sessions.    

Personal Fitness Training, Private Instruction, and Elite Coaching

Refunds: All requests must be submitted and timestamped no later one year of purchase using the Cancellation Request form. All private instruction expires one year from the date of purchase.  Any unused sessions that have not expired are eligible for a refund (minus a $25 processing fee). The value for expired sessions can be applied towards a new Recreation purchase; no refunds will be offered for any unused, expired sessions.

Cancellations: You must provide the instructor with 24-hours’ notice when canceling or rescheduling a session in order to not be charged for that session. You must receive a confirmation call from the instructor.

CRA- CPR/AED/FA Certification 

• Requests for cancellations and transfers must be requested via Cancellation Request Form at least 48 hours PRIOR to the start of the class.
• Refunds and transfers are not offered for no-shows, late arrivals, and/or failure to complete the required online portion for our blended learning CPR course.  To re-enroll, participants must register for a new class at the full price.

Youth Programs & Swim Lessons

Credits are not available. All refund requests must be submitted via Cancellation Request Form by the dates listed below:

Camp Transfer Policy: 

• All transfers must be requested via our Recreation Cancellation Form no later than 3 business days prior to the first day of camp and are subject to a $25 transfer fee per session, per camper.   
• The transfer fee(s) will automatically be charged using the payment card saved on the guardian's Rec profile when the transfer(s) are processed.    
• Transfers are based on space availability and are made at the discretion of UCLA Recreation.  
• Children may give their spots to siblings or stepsiblings only. Programs are not transferable to anyone outside the family.  

Summer Camp and Summer Swim Lesson Refund Policy:

• Refund Amount 90%, Request Must be Received By March 31st  
• Refund Amount 75%, Request Must be Received Between April 1st - 30th  
• Refund Amount 50%, Request Must be Received Starting May 1 and no later than 15 business days before the start of the session  
• Refund Amount 25%, Request Must be Received Within 15 business days of the start of the session  
• No refund beginning the first day of the session. If UCLA Recreation cancels a program, a full refund will be issued. 

Fall, Winter and Spring Camps & Swim Lessons and all Club Sports Camp Refund Policy

• Refund Amount 75%, Request Must be Received 30 days before the start of the session 

• Refund Amount 50%, Request Must be Received between 29 - 15 business days before the start of the session   

• Refund Amount 25%, Request Must be Received Within 15 business days of the start of the session   

• No refund beginning the first day of the session. If UCLA Recreation cancels a program, a full refund will be issued. 

Intramural Sports (IMs)

Unused Intramural registration fees can be credited in full back to the participant's IMLeagues account. IM Credits will only be considered in the event of the participant never checking into any game that quarter. The IM Credit, if approved, can only be used to purchase an Intramural Sports Pass for a future season/quarter and must be redeemed within two years of original purchase. 

The deadline to apply for a credit is 2 weeks after registration closes for the quarter and must be done so through the online Cancellation Request Form. Forms submitted after this date will be denied a credit or refund. Credit is not eligible for transfers to another participant and extensions are not offered. Partial credit is not offered.  

For questions, please contact clubhouse@recreation.ucla.edu.

Contact Us

Registration support is available between 8AM - 5PM on Monday-Friday, excluding holidays and facility closed days. During busier hours, please expect to receive a response from our team within 2-3 business days.

Emails are prioritized in the order they are received. We do not offer in-person service.

Email: info@recreation.ucla.edu